Privacy Policy

Ace Tanzania Tours Privacy Policy

Protection of your personal information is very important to us. Thus, we want you to understand our Privacy Policy and what impacts it has on you. If you have any questions about anything below, contact us at travel@acetanzaniatours.com for clarification.

What is personal information?

Personal information is information that can be used to identify you. Such information normally includes your name, address, email, information about your health, travel itineraries, etc.

What We Have

As said above, we are not a travel agency. In other words, it is not just a website, several
computers and sales managers that make up Ace Tanzania Tours. As a licensed operator,
we have more to offer. This includes:

There are different ways for the personal information to reach our company. The clients like you provide this information when talking to our managers by phone, by email, live chat on our website or by other means of digital and traditional communication.

In addition to that, your personal information may be provided to us by the third parties, such as travel agents and agencies, travel marketplaces and platforms, insurance providers and people, who are making a booking with us on your behalf.

Booking your travel with us

While booking your travel to Tanzania with Ace Tanzania Tours, both directly and through the network of our partnered travel agencies, travel marketplaces and other travel professionals and resources, you consent to the collection, use and disclosure to the third parties, which are various accommodation and third party travel experiences providers in Tanzania and the Tanzania National Parks Authority, the following information:

  • Your passport information (name, age, nationality and number)
  • Residency
  • Email address and phone number, emergency contact number
  • Insurance details
  • Health and medical information
  • Meals and nutrition
  • Tour details (hotels and itinerary)
  • Payment information

Sometimes our adventures involve the use of third-party providers of accommodation, such as hotels and lodges, and travel experiences, for example hot air ballooning in Serengeti. To make these parts of your adventure happen, we may need to provide your personal information to these providers, for example our partnered hotels are always asking for the dietary and nutrition information to provide excellent and safe service. These third parties, however, may not use your personal information for any purposes, but to provide services related to your tour to Ace Tanzania Tours. By booking our adventure trips you agree to these disclosures.

Financial information

The financial information provided to us, such as the numbers of your credit cards and/or CVV codes are further encrypted through the SSL technology.

No paid disclosure to the third parties

We never sell our customer lists to any third parties. The only cases when we may disclose your personal information to a third party are described above, and such disclosures are never pecuniary in nature.

Photo and Video

Sometimes your photo or video may be taken by a member of our staff, a professional photographer hired by us or by another traveler. Our professional photographers are instructed to always seek permission before making a photo. However, it is advisable to inform your trip leader, a photographer and other trekkers in advance if you do not want to be photographed.

Sometimes, we may appoint a professional photographer to the group for making promotional images to be posted on our website or used in our printed brochures and other publications. In such cases you will informed.